Blachly-Lane Members,
Blachly-Lane is asking members to participate in an anonymous satisfaction survey, and your input matters more than you might think.
The survey was sent to members via email and is available here on our website. The survey covers your experience with Blachly-Lane across several topics, including reliability, billing, and member services. This is a straightforward opportunity to tell us how we are doing and where we can do better.
Results will be analyzed by a third party to determine a member satisfaction score known as the American Customer Satisfaction Index. The ACSI® is the only national cross-industry measure of customer satisfaction representing the U.S. economy. Blachly-Lane uses this score, along with those of other cooperatives participating through Touchstone Energy, to better align our services with members' needs and expectations.
If you have already completed the survey sent via email, thank you! Your feedback provides us with valuable information about your experience as a cooperative member and helps us to gauge your beliefs and values relating to your cooperative. If you have not yet completed the survey, we invite you to do so at www://cfi.cx/l/BlachlyLane or by scanning the QR code. 
Your feedback is how Blachly-Lane learns and improves. The survey closes once we have reached the required number of responses, so please do not wait. We are listening!
ACSI® is a registered trademark of the American Customer Satisfaction Index LLC. For more information, visit theacsi.com.